✈️ A Personal Travel Experience: Why I’m Choosing Air France Over Etihad
I usually travel with Air France, my favorite airline, especially for trips to the USA and Canada. Their service has always been consistent, generous, and respectful — even when I had small issues or extra baggage. But on May 26, I was flying to Abu Dhabi, and since it wasn’t a usual destination for me, I booked my flight with Etihad Airways — using my Air France miles through their Flying Blue app.
At the time of booking, Air France provided me with:
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25 kg checked baggage
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One carry-on
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One personal item
All good so far. But the experience that followed at Cairo Airport (Terminal 2) was something I’ve never encountered in all my years of flying.
😓 The Airport Incident
When I arrived at the Etihad counter, I informed the supervisor, Ms. Sama, that I had extra bags already at the airport. These were staff bags I needed to take with me. However, the bags were locked, and airport personnel told me they could only be opened at my destination.
While the checked bag I had was underweight, Etihad refused to let me take the extra carry-on — even though it was still within the total allowance provided by Air France. Instead, I was told:
“It’s not allowed to go with you on the aircraft since it’s locked, so we must consider it as a checked bag.”
— Ms. Sama, Etihad Supervisor
They insisted I pay for an additional checked bag — even though my main checked bag had empty weight. I explained this calmly, but instead of support, I was rushed and stressed.
She told me:
“You have 30 minutes to pay, or you’ll miss your flight, and your bags will go back to the airport store.”
I can’t describe how shocked and disappointed I felt. I was being pressured to pay or risk losing my belongings and flight. That kind of customer service is unacceptable, especially when you’re already anxious before a trip.
💙 The Air France Difference
In contrast, Air France has always treated me with care:
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They often accept a few extra kilos without stress or penalty.
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On multiple flights from Florida and Boston, I had 3–4 kg extra, and they always said:
“It’s fine — you’re a Silver member. Welcome onboard.”
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They usually offer to place my carry-on in the hold for free, making the flight more comfortable for me — never charging or rushing me.
This thoughtful, human approach makes a huge difference.
🚫 Final Thoughts: My Advice
After this experience, I strongly advise travelers to avoid Etihad Airways — especially if you're using miles or have non-standard baggage needs. They may not show flexibility, and the treatment can be stressful and dismissive. If you value customer care, dignity, and understanding — choose an airline like Air France, where your loyalty actually means something.
✉️ Feel free to comment below or reach out to me personally if you have questions or want advice. I wish you all smooth travels, free of stress and unnecessary charges.
Safe skies,
Dr. Mahmoud Magdi Elsayed, MD
Neurosurgery Resident and Clinical Research, MME Foundation
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